Get in Touch With Us
Got a question about a review, spotted something that needs updating, or want to tell us about your experience with a Canadian online casino? This page covers how to reach the Online Casinos Canada team and what kind of messages we're best placed to help with.
How to Reach Us
Email is the best way to contact us. Send your message to [email protected] and a member of our team will read it and reply personally — we don't rely on automated responses to close out enquiries. Try to include a bit of context (which page you're writing about, or which casino brand your question relates to) so we can route it to the right person and answer properly the first time.
We aim to reply within two working days. During particularly busy periods — for example, around major new casino launches or promotional pushes — it may take slightly longer, but every message gets a genuine response.
What We Can Help With
- Questions about our rankings — If you want to know why a brand like Cashed or SlotsGem sits where it does in our comparisons, or how we assess payout speed, licensing or game selection, ask us directly.
- Corrections and updates — Bonus terms, payout times and licensing details change often. If you've noticed something on the site that looks out of date — a bonus offer, a payment method, a rating — let us know and we'll look into it.
- Content suggestions — If there's a Canadian casino topic, payment method or bonus type you'd like us to cover in more depth, we're happy to hear ideas from readers.
- Partnership or editorial enquiries — If you represent a casino brand, payment provider or affiliate and want to discuss working with us, introduce yourself and explain what you have in mind.
- Responsible gambling concerns — If you or someone you know is struggling with gambling, mention this in your message. We take these enquiries seriously and will point you towards appropriate support resources rather than casino recommendations.
Before You Write In
A few of the most common questions we get are already answered elsewhere on the site. If you're trying to work out which brand suits you, our comparison table and individual reviews cover editorial ratings, welcome offers and the material terms attached to each. If you're specifically looking for options outside the GamStop self-exclusion scheme, that's covered on our Trusted Non GamStop Casinos UK page rather than here.
For anything about a specific deposit, withdrawal or account issue with a casino you've already signed up to, we'd point you toward that operator's own customer support first — as an independent review site, we don't have access to individual player accounts and can't resolve account-specific issues on a casino's behalf.
What Happens to Your Message
Every email is reviewed individually. If your enquiry relates to something we've published — a rating, a bonus term, a factual claim about licensing or payout times — we'll check it against our records and, if a correction is needed, update the relevant page. We're upfront that our rankings can include brands that pay us commission when readers sign up through our links, but that commercial relationship never decides where a brand sits in our comparisons, and we're glad to explain our assessment process to anyone who asks.
A Quick Note on Timing
We're a small editorial team covering a fast-moving market, so replies won't always be instant. If your enquiry is time-sensitive — for example, a live issue with a bonus term or a licensing concern — flag this clearly in your subject line so we can prioritise it accordingly.
Thanks for taking the time to reach out. Reader feedback is one of the main ways we keep our reviews and comparisons accurate, and we read every message that comes in.